Last Updated: July 6, 2025
At Hands OnTerra, we’re committed to delivering your products safely and on time. Please review our shipping policy below.
1. Dispatch Time
Orders are processed and dispatched within 2–5 business days after successful payment.
You will receive an email/SMS confirmation once your order is shipped.
2. Delivery Time
Standard delivery time is 5–10 business days depending on your location.
Remote or rural areas may require additional delivery time.
3. Shipping Locations
We currently deliver across India, including all major cities and towns.
Please ensure your delivery address is accurate and complete for smooth fulfillment.
4. Shipping Charges
Free shipping is available on orders above ₹999.
A flat shipping fee of ₹69 applies to orders below ₹999.
Charges will be shown at checkout before final payment.
5. Courier Partners
We ship through trusted logistics partners such as Delhivery, DTDC, Blue Dart, and India Post to ensure timely and secure delivery.
6. Tracking Information
Once your order is dispatched, a tracking link will be sent via email/SMS.
You can track your shipment in real-time.
7. Delivery Issues
In case of delays, damaged packages, or incorrect deliveries:
Contact us at 📧 handsonterra@gmail.com or 📞 +91 99975 47777
Issues must be reported within 48 hours of delivery.
Please retain the unboxing video for verification.
8. Delivery Days
Orders are delivered Monday to Saturday (excluding public holidays).
We do not offer same-day delivery at this time.
