At Hands on Terra, all our products are handmade and often customized, which makes each piece unique. Because of this, returns and refunds are limited.
❌ No Return / No Refund
- Customized or personalized products are non-returnable and non-refundable.
- Orders cannot be cancelled once production has started.
✅ Replacement Policy
We offer a replacement only in the following cases:
- Product is damaged during delivery
- Wrong item is delivered
👉 To request a replacement, please contact us within 48 hours of delivery with clear photos or videos as proof.
🚚 Shipping & Delivery
- Delivery timelines may vary depending on customization and location.
- We are not responsible for delays caused by courier partners.
📩 Contact Us
For any issues, reach out to us at:
handsonterra@gmail.com